Friendly And Reliable

Jerry is amazing and his service is really appreciated We Need Their Help On A Day To Day Basis. They Are Quick And Efficient And Always Available On The Phone Which Is A Big Help.

Response Time And Results

Such a breath of fresh air! Van Mildert staff are so attentive and proactive. they are all over your references and call immediately if there are any issues or discrepancies so that you and your landlord are aware early on and don't waste any time. The software integrates well into RPS so the references are really quick and easy to send and monitoring the progress is simple too. The final reports are easy to understand and interpret and landlord friendly. The option for landlord sign off is also great. Any issues the staff are easy to contact; and any queries are resolved quickly. highly recommend

Have used a few referencing companies over the years and would highly recommend Van Mildert. The process is quick and efficient yet user friendly for both us and our customers. The history log is very useful and we find that queries are answered quickly. The integration within our software system is another bonus as this saves time in the application process.

Having carried out in house referencing for years and having trailed several referencing companies, I would thoroughly recommend this company.
As a high volume letting agency we rely on speed and accessibility to reports.
Reports are generally back within 24 hours and the customer service is simply breathtaking.
This company has transformed a part of our business - this is aided through the integration Of Agent OS

Van Mildert has made the referencing process simple and seamless for both us and our clients. Because the applications are integrated into our operating system, they have manged to get our referencing timeline to the quickest it has ever been.
It's also vitally important that we protect our landlords investment and have suitable Rent Guarantee and Legal Expenses solution in place to minimise losses in the event of a non-paying tenant and the additional legal costs to evict, Van Mildert offer what we believe to be a very comprehensive insurance policy at a competitive rate.
The icing on the referencing cake is that the team in Newcastle are always on hand to deal with any and all queries.

The speed of service with the all important personality. The understanding of our needs as an agent, and those of a tenant/landlord are not always aligned.

Communication, its importance at such a pressured time in the process of a prospective tenancy for tenants and agents, is very considered.

The People!

The history log which enables you to see to progress every step of the way