Having carried out in house referencing for years and having trailed several referencing companies, I would thoroughly recommend this company. As a high volume letting agency we rely on speed and accessibility to reports. Reports are generally back within 24 hours and the customer service is simply breathtaking. This company has transformed a part of our business - this is aided through the integration Of Agent OS

Van Mildert has made the referencing process simple and seamless for both us and our clients. Because the applications are integrated into our operating system, they have manged to get our referencing timeline to the quickest it has ever been. It's also vitally important that we protect our landlords investment and have suitable Rent Guarantee and Legal Expenses solution in place to minimise losses in the event of a non-paying tenant and the additional legal costs to evict, Van Mildert offer what we believe to be a very comprehensive insurance policy at a competitive rate. The icing on the referencing cake is that the team in Newcastle are always on hand to deal with any and all queries.

The speed of service with the all important personality. The understanding of our needs as an agent, and those of a tenant/landlord are not always aligned. Communication, its importance at such a pressured time in the process of a prospective tenancy for tenants and agents, is very considered.

The People!

The history log which enables you to see to progress every step of the way

Simple, easy to navigate around

The team are knowledgeable, patient and show customer service like no other. Many a time they have stayed past working hours helping us getting a deal across the line.