ProptyCentric Ltd.
Enhance customer service satisfaction rates for property agents and businesses by 1000%! We provide a full range of... Read more
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Enhance customer service satisfaction rates for property agents and businesses by 1000%!
We provide a full range of outsourced customer service and admin support solutions specifically for property agents and firms, as well as customer service software to help grow their businesses sustainably. Our services include:
1. Outsourced customer service/admin support and call centre services
2. Property sales progression management services
3. Property customer service/admin support tech/AI/cloud solutions
4. Permanent/contract recruitment services covering customer service/admin related professionals
5. Customer service/admin support training
6. Property handyman services, including electricians/plumbers etc.
Problems we solve for agents
Enhance customer satisfaction rates by 1000%!
Customer service complaints and admin work are frequent factors bogging down property firms. Our team's experience in customer service/admin with a particular focus within the property industry gives us a strong edge - we understand the common concerns of property clients and how to provide better customer experiences through a combination of technology and over-the-phone/email skills.
To help agents enhance operational efficiency and enhance customer satisfaction rates, our recruitment solutions, training solutions, admin work expertise and handyman services provide practical support for agents to acquire the best talent to grow their businesses, whilst retaining loyal customers!
We charge an hourly rate for outsourced customer service/admin services, and a one-off fee for other customer support/admin services, such as recruitment, training, IT/tech support and contractor solutions.
Setup / Onboarding
Our onboarding process is very smooth and efficient. Our dedicated account manager or customer service consultant will be in charge of coordinating the entire onboarding process, allowing our clients to quickly enjoy the benefits of our customer service/admin support solutions.
Training & Support
We provide property customer service and admin support trainings, allowing property agents to better understand common customer pain points, expectations, as well as how property firms can enhance operational efficiency through better handling of customer service and admin tasks.
Please contact us for a list of topics we can cover, so that we can create a tailor made training program for you. Our first session is free of charge!
Adrian
Communications & Customer Service Director
Benson
Head of Customer Services Team
Daphne
Head of Admin Services Team
Product range
1. Outsourced customer service/admin support and call centre services
Our 20+ property customer service/admin support team have experience working in the property sector, giving us a huge edge over other customer service and admin support professionals. Hire our team on a part time or full time basis! We can even set up a 24/7 call centre service for you.
2. IT Helpdesk customer support services
Our 20+ IT support team is available for hire to resolve our clients' technical issues and enhance the customer service experience they can provide to their customers.
3. Property sales progression management services
Property transaction notoriously take a long time to complete, leaving customers unsatisfied and frustrated. With our property sales progression management service, our customer service and admin team will keep customers updated at all times during the entire sales progression progress, whilst following up with the property agent, conveyancer and mortgage brokers regularly to expedite the whole process. Save yourself the time and effort by having our team handle this entire process!
4. Property customer service/admin support tech/AI/cloud solutions
We work with our IT software development team and tech providers to offer clients the latest customer support technology and applications to our clients, including customized AI chatbots, helpdesk support, property management software, deal trackers and other customized property software dealing with customer support and admin for property professionals.
5. Permanent/contract recruitment services covering customer service/admin related professionals
Our recruitment team is experienced in hiring customer service/admin related professionals for property agents/firms. Here are some positions we can fill for our clients: IT support/technician, IT software engineer/developer, customer service trainers, sales reps, receptionists, sales progression notification, project managers, account managers, viewing agents, mortgage administrators etc.
6. Customer service/admin support training
We provide customized customer service/admin support training for property professionals specifically. Contact our team for a list of topics we can cover!
7. Property handyman services, including electricians/plumbers etc.
To help property agents/firms provide the best service for their clients, our teams of handyman can be deployed within a few hours' notice to resolve issues facing landlords or tenants.
Solutions
Category
Departments
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