PropCall | Kerfuffle
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PropCall

5 Rating based on 44 reviewsLeave Review
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PropCall

PropCall provide expert out-of-hours call handling, working as an extension your team. Our job is to handle any... Read more

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Overview

PropCall provide expert out-of-hours call handling, working as an extension your team. Our job is to handle any maintenance issues that arise when your office is closed, so that you can enjoy a true work-life balance, safe in the knowledge that your managed assets are looked after. 

We help tenants resolve issues with video calls, reducing the need to send contractors. But if there is a genuine emergency, we can manage emergency contractor call outs, working with YOUR priorities and best interests in mind.

Problems we solve for agents

Tenant calling at 10pm on a Saturday with a broken down boiler? We'll hop on a video call and show them how to top up the pressure to get it back up and running, so you can enjoy your evening. 

We're here to take the calls out-of-hours so you don't have to (and we don't just default to sending out expensive contractors!).

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Reviews

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Lee Bilbrough Pure Lettings
2 years ago

Propcall gives us the comfort our tenants, and in turn their landlords,

Your review

Propcall gives us the comfort our tenants, and in turn their landlords, are fully looked after, even when the office is closed. Tenants really value the ability to speak to someone when an urgent situation arrises and it also takes the pressure of our staff knowing there is someone fielding calls, and resolving issues, out of hours

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Pardeep Wilkhu Global Lettings and Management Ltd
2 years ago

The team at Propcall has been fantastic, great service.

Your review

The team at Propcall has been fantastic, great service.

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Marian Waldron Murphy Waldron Estates Ltd
2 years ago

I would not hesitate to recommend this service.

Your review

Aaron has provided us with an invaluable business solution. Our extended team, Molly, Leah, Cameron & Emily are an excellent asset to us and Propcall and I would not hesitate to recommend this service.

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Michelle Reeve Peak Property
2 years ago

The company has been so helpful

Your review

The company has been so helpful and has made a real difference to our out of hours personal time by not having to deal with all the issues that they have taken away from us. Would highly recommend.

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Danielle Davidson Danielle Davidson
2 years ago

All my clients have commented on how helpful and polite the staff are too :)

Your review

we were struggling, trying to manage out of hours calls between us and this was taking time away from our family life (which is already not enough), now we know we are in good hands and will only be contacted in absolute emergencies, after the prop team try to resolve any issues raised before hand, wish we would of done this sooner to be honest, its one less thing to worry about. \r\nAll my clients have commented on how helpful and polite the staff are too :)

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Debiy Brunskill Xenia Lettings
2 years ago

I for sure wouldn't be able to do my job without the Prop Call team.

Your review

I for sure wouldn't be able to do my job without the Prop Call team. I travel around a lot and they are there day in and day out helping when I need it and are very good at what they do.\r\n\r\nBy far the best decision the company made was joining forces, now I just see them as part of the team.

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Jess Davies Paramount
2 years ago

Would highly recommend them and their services.

Your review

We have outsourced our out of hours provisions to Propcall and are very impressed with their services - they are delightful to work with. Everyone in the team is friendly, professional and knowledgeable. Would highly recommend them and their services.

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Adrian Sangster Aberdein Considine
2 years ago

We wish we had appointed them earlier.

Your review

We appointed PropCall as our out of hours call handling and property management provider due to disatisfaction with the previous supplier. We immediately realised we had made the right decision. The usual Monday morning complaints our team had to deal with from tenants and landlords complaining how their out of hours calls had been handled disappeared. We now receive only positive feedback from our customers. Our only regret? We wish we had appointed them earlier.

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Charl Kusche Xenia Lettings
2 years ago

Excellent service. No complaints

Your review

Excellent service. No complaints

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Elaine Adams Park Property Management
2 years ago

Propcall always go above and beyond with their service.

Your review

Propcall always go above and beyond with their service. Their customer service skills are exceptional. I cant rate them highly enough!

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Kerfuffle rating: 5.0/5

Pricing

Our pricing model is based purely on usage - so bigger firms with higher usage will pay more than smaller agents with minimal use. There's no extra charges for covering Bank Holidays, Christmas and New Year either...it's all part of the service! 

With a fair and simple pricing structure, our clients range from single-person agents right up to some of the largest lettings businesses in the UK.

Onboarding

Setup / Onboarding

Our onboarding process can be as thorough or as minimal as you like. We're conscious that your time is precious, so we'll do all the heavy lifting. You send us the information, we'll make it fit with how we work. Most clients are up and running within 48 hours of a 1 hour welcome call and onboarding meeting.

The PropCall team

Aaron Mcwilliam

Managing Director

Josh Kinniburgh

Operations Manager

Other solutions from this group

Product range

  • Out-of-hours Maintenance Call Handling
  • Contractor Call Out Management
  • Remote Video Triage and Support
  • After Hours Enquiry Capture

Departments, categories and solutions

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Property Management & Maintenance
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Category

Management, Administration & Operations
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Property Management
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Property Marketing
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Departments

Sales
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Property Management
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Land & New Homes
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