Adiuvo | Kerfuffle
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As featured in the EA MastersBest Estate Agency Supplier Innovations 2021

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Adiuvo

5 Rating based on 16 reviewsLeave Review
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Adiuvo

Formed in 2007 by ex-London Property Managers, adiuvo (from the Latin to help or assist) to initially offer a service... Read more

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Free onboarding/set up costs including your own dedicated line, plus a discounted minimum monthly charge for the first 6 months. (Normally minimum charge is £295, this will be reduced to £250 for the first 6 months)

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Overview

Formed in 2007 by ex-London Property Managers, adiuvo (from the Latin to help or assist) to initially offer a service that had, in their opinion, been severely lacking; a professional and knowledgeable office based emergency out of hours’ response for Property Managers. This specialised service distinguishes itself from any other available by the use of experienced and qualified property staff including IRPM Property Managers and people from all facets of the industry in conjunction with customer service experts. In 2022, adiuvo is responsible for in excess of 700,000 properties out of hours and our latest statistics show we handled over 425,000 calls.

Problems we solve for agents

adiuvo answer calls from your tenants so you don't have to even at 3am on Christmas Day but as property professionals only instruct if the reported issue is a true emergency (only instructing on 36% of all calls). We can utilise yours or your landlord's preferred contractors or provide alternates if necessary, Should we instruct we manage the whole of the call out ensuring attendance and suitable completion as well as providing a full report back to our client for the start of the next working day.

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Reviews

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Annabelle Clitherow Previous reviews Cherry Lets
2 years ago

thank you for the excellent service”

Your review

Having Adiuvo has
made a huge difference to
our business – thank you
for the excellent
service”

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  •  
4 years ago

Having Adiuvo has made a huge difference to our business

Having Adiuvo has made a huge difference to our business – thank you for the excellent service!

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  •  
Sue Town & City Management Limited
2 years ago

Excellent company with great customer service.

Your review

Excellent company with
great customer service. We
could not manage our
business without Adiuvo.

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  •  
Alex Scanlans
2 years ago

Excellent service with any issues quickly raised

Your review

Excellent service with any issues quickly raised with senior members of staff out of hours. Great
prompt responses and updates issues with 90% resolution with the remaining calls being referred to
main office for working hours

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Katarina St James Group Limited
2 years ago

They are truly dedicated to their mission and values

Your review

They are truly dedicated to their mission and values, delivering great service every time we need
them. Their team is incredibly skilled and competent, patient and understanding – exactly what
customers need in case of emergency. I like the consistency when dealing with Adiuvo – everything
is done promptly, everyone is very kind, their approach is professional, methodical and proactive –
whether liaising with front or back of house team.

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Stuart Bromhead FIDUM
2 years ago

such a good company to deal with”

Your review

“Just thought I would drop
you a quick email to say the
property managers are really
impressed a with you guys,
such a good company
to deal with”

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Tony Sennen Property Management Ltd
2 years ago

Incredibly professional and thorough service

Your review

Incredibly professional and
thorough service provided by
Adiuvo, I am confident my
customers are being well
looked after when they deal
with them. A vital piece of
our company offering.

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  •  
Stuart Scott & Stapleton Block Management
2 years ago

I strongly endorse them winning the award.

Your review

We use Adiuvo as our out of hours service covering all of the developments
we look after, and their service has been invaluable in helping us support
our clients outside of normal office hours. Part of their great service is they
appoint their own engineers when our selected contractors have been too
busy to attend out of hours call outs. During COVID lockdown, they kept us
up to date on how they were operating and any potential issues which may
affect their service, but I am pleased to say the managed to maintain 100%
cover throughout the lockdown. I strongly endorse them winning the award.

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Joanna G Sigalov Parkgate Aspen
2 years ago

really helpful and worked hard to and rectify the situation.

Your review

I’d like to take thi s
opportunity to thank the
“out of hours” emergency
team, they were really
helpful and worked hard to
and rectify the situation.

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  •  
Steve Nightingale Bloq Management
2 years ago

Great company and product.

Your review

Great company and product.
They also listen to feedback and
learn from experience, and
improve all the time.
Wouldn't be without
them.

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James Stirling Ackroyd
2 years ago

second to none

Your review

I have used Adiuvo to look after the portfolio I manage for a little over 5 years and have found their
product and service to be second to none. I've found that Adiuvo represent myself and our agency
very well and deal with everything pragmatically (and in a cost effective manner).

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Video Reviews (0)

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Video and webinars

Integrations

Fixflo

Pricing

Subscription; adiuvo charge per property per annum (plus VAT) to provide unlimited, white labelled cover

ROI

We only instruct on 36% of issues reported but the best ROI is happy, supported tenants

Onboarding

Training & Support

adiuvo will walk each new client through the set up process and supply suggested suitable procedures for each call (although clients are able to bespoke to their portfolio or even per property) 

Our events

None currently given situation

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Product range

Out of ours emergency maintenance cover

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